Products and services

What does your business need technology to do next?

Keep daily work moving, answer new security requirements, build an AI-enabled platform, or plan the next stage of the environment. Services remain flexible and can scale as the business, workforce, and operating priorities change.

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A connected technology platform bringing support, cloud, security, devices, backup, and automation together

Paths forward

Choose the outcome. Shape the service around it.

Each service can solve a specific need. Together, they give the business a practical way to run, secure, improve, and build with technology.

Managed IT

Day-to-day technology runs without pulling anyone away from their real job.

Support, onboarding and offboarding, account and device management, cloud administration, monitoring, maintenance, backup operations, vendor coordination, and proactive improvement.

Cybersecurity

Protection that fits how people actually work, with the evidence organized before anyone asks for it.

Identity, devices, access, email, backup, monitoring, policies, and organized evidence designed around the way the business works and the obligations it needs to address.

Secure AI

Put AI to work on real business problems, with control over what it can see and what it can do.

Governed access to leading models, secure connections to the systems and data you choose, the ability to ask questions of your own data in plain language, and complete AI-enabled business platforms.

Technology strategy

Know what is coming next, what it will cost, and why it matters.

Guidance and accountable execution for priorities, system lifecycles, budgets, cloud transformation, business changes, and the next stage of the environment, including the written policies and standards that govern how technology is used.

Modern cloud operations

Secure work from anywhere, with performance and reliability built in.

Cloud identity, applications, data, and secure access
Managed endpoints for office, remote, and mobile work
Cloud backup, recovery planning, business continuity, and availability
Modernization of legacy, file-based, and location-dependent systems
Infrastructure performance, connectivity, service and backup health, monitoring, and lifecycle planning

Technology behind the service

Named platforms. Defined jobs.

We start with the data and the work that needs to happen. The tools come after, and they have to earn their place against the existing environment, operating burden, security needs, and total cost of ownership. We have a long record of success implementing solutions such as:

Cloud and productivity

Microsoft 365, SharePoint, Teams, and Microsoft Azure

Identity, collaboration, applications, data, cloud infrastructure, administration, migrations, and modernization.

Endpoint and network security

Bitdefender GravityZone and Fortinet

Endpoint protection, web filtering, policy enforcement, firewalling, secure connectivity, monitoring, and response.

Endpoint management and deployment

Microsoft Intune, Autopilot, and N-able RMM

Administration, zero-touch deployment, operating system and third-party patching, performance monitoring, log and alert review, inventory, and support across Windows, macOS, iPhone, iPad, and Android devices.

Networks, voice, and meeting rooms

Ubiquiti, Microsoft Teams Phone, Zoom, RingCentral, Logitech, and Yealink

Switching, wireless coverage, segmentation, cloud calling, video meetings, room systems, migrations, and end-to-end network and firewall quality of service for reliable voice and video.

Cloud and data protection

Spanning, Backupify, Commvault, NetBackup, and Backup Exec

Known-folder redirection to OneDrive for user data, dedicated cloud-to-cloud backup for SaaS, on-premises backup, restore planning, retention, and recovery operations selected around the system and risk.

Secure access service edge

Cato Networks and Zscaler

Secure access for distributed users, locations, cloud services, and modern work patterns when the need supports it.

AI models and development

Claude, ChatGPT, Microsoft Copilot, Grok and xAI, and Google Gemini

Governed conversational use, AI-assisted software development, APIs, MCP integrations, and multi-model workflows selected for the task.

Application and edge platform

Cloudflare

Edge applications, serverless services, data, queues, access controls, traffic protection, and deployment infrastructure for focused business platforms.

Additional platform experience

Palo Alto Networks, Check Point, Forcepoint, Cisco, Meraki, Ruckus, and HPE Aruba

Broader experience with Windows and Linux servers, virtualization, NetApp storage, high-performance computing, and data-center infrastructure helps us evaluate the environment in front of us instead of forcing every client into one stack.

SmartCloud partners with qualified local providers for physical cabling and custom audiovisual installations.

Engagement and pricing

A flexible model that scales with the business.

Ongoing service is priced per user, per month, in tiers based on the level of support and features included. Strategy and planning are part of every tier. Projects such as migrations or infrastructure work are scoped and quoted separately.

Senior experience helps us get to the relevant facts quickly. The service model reflects the people, systems, responsibilities, pace of change, and availability expectations involved, and it can evolve as the organization grows or priorities change.

SmartCloud can own the environment, work alongside an internal IT lead, or take responsibility for a defined capability or project.

In practice

A retail franchise operator opening a new wholesale office already had a corporate IT team. The split was agreed up front: we built the local network and workstations, corporate IT kept the firewall and VPN, and we brought it up together. The office opened with five people and now runs fifteen on the same setup.

A right-sized engagement

Practical questions

Clear answers before the first conversation.

What is included in managed IT services?: A managed engagement can include user support, onboarding and offboarding, identity and device administration, Microsoft 365, monitoring, patching, backup operations, vendor coordination, network management, documentation, lifecycle planning, and ongoing improvement. The exact scope is agreed around the environment and business priorities.
How does SmartCloud price its services?: Ongoing managed service is priced per user, per month, in tiers based on the level of support and features included. Strategy, planning, and the technology roadmap are part of every tier rather than a separately sold deliverable. Project work such as a cloud migration or an infrastructure rebuild is scoped and quoted up front and is not recurring. Specific figures are discussed once we understand the environment and the scope.
Can SmartCloud work with an internal IT lead?: Yes. SmartCloud can manage the environment, work alongside an internal technology leader, or own a defined capability or project. Responsibilities, escalation paths, decision rights, and documentation are made explicit so work does not fall between teams.
What happens during onboarding or a provider transition?: Experience helps us sequence the transition quickly without sacrificing continuity. We establish access and responsibilities, stabilize urgent issues, bring support and monitoring online, and prioritize the remaining work around the business.
How does SmartCloud support secure work from anywhere?: We migrate legacy infrastructure to cloud-based services, platforms, or applications (XaaS), then connect cloud identity, managed devices, applications, data, secure access, network performance, backup, monitoring, and support into one operating model for office, remote, and mobile work.
What does proactive technology management cover?: The scope can include system and service health, operating system and third-party patching, endpoint protection status, backup results, performance trends, asset inventory, maintenance, and the follow-through needed when a signal requires action.
How does SmartCloud approach business continuity and recovery?: We combine resilient cloud services, backup, recovery planning, secure access, documentation, and tested operational procedures around the systems the business depends on. The goal is resilience that holds up under a real outage while staying practical to operate and proportionate to the systems it protects.
Does cybersecurity create more work for employees and leadership?: It should not become a separate burden. SmartCloud implements and operates pragmatic controls, explains decisions in business terms, and works with the people affected so security supports the job instead of obstructing it.
How does SmartCloud choose technology?: Years of hands-on implementation quickly narrow the viable options. We compare buy, build, and integration paths, verify the claims that materially affect the outcome, and consider security, reliability, recovery, administration, adoption, lifecycle cost, and long-term ownership before moving forward.

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